Good to Know

Everything you need to know for a smooth and relaxing stay

To help you prepare for your visit, we’ve compiled answers to the most common questions from our guests. If you need further assistance, we’re happy to help personally — feel free to reach out to us at genuss@fuerstenmuehle.at

Check-in / Check-out times & procedure
Unless otherwise agreed, check-in is available from 4:00 p.m. on Sundays and stays are available for one full week only. Check-out is required by 11:00 a.m.
Check-in is handled via access codes and key chips, which will be provided prior to arrival.

Cancellation policy
You may cancel your booking free of charge up to 1 month before the scheduled arrival date.
After that, the following cancellation fees apply:

- 50% of the total price for cancellations 29 to 14 days before arrival

- 100% of the total price for cancellations within 14 days of arrival or in case of a no-show

Deposit / Damage policy
Guests are required to provide a valid credit card upon check-in for a pre-authorization to cover potential damages or unpaid charges. The amount is at the Proprietor’s discretion and serves as a security deposit.
All payments, including the deposit, must be made by credit card. Cash payments are not accepted

Waste separation
Please follow local waste separation rules. A waste guide is available in the apartment.

No smoking
Smoking is not permitted anywhere inside the apartment.

Shoes off
We kindly ask you to remove your shoes when entering the apartment.
Important: In the upper floors, no street shoes are allowed due to the high-quality wooden floors.

Pets
Pets are not allowed. Exceptions apply only to certified assistance dogs (e.g. guide dogs).

Cleaning
Final cleaning and mid-stay cleaning are included – for a worry-free stay.

Parking
Free on-site parking is available directly at the property.

E-charging stations
The nearest EV charging station is located at:
Hotel Pension Theresa
Veiderfeldweg 2
5661 Rauris, Austria

Public transport
The Regionalbus 640 runs several times a day between Zell am See and the Rauris Valley, and even continues to Kolm Saigurn from 14 June to 28 September 2025.
The closest bus stop is Rauris Poserweg, approximately 6 minutes (500 m) on foot from the apartment.
You can find the timetable

here.

Accessibility

Please note that our apartments are not barrier-free. There are stairs and no elevator access. We kindly ask guests with reduced mobility to contact us in advance to assess suitability.